Bunkspace strives to deliver exceptional service and high-quality results for our clients. However, we understand that unforeseen circumstances may arise. This Refund Policy outlines the conditions under which a refund or revision may be requested for our web design and development services.
Services Rendered
Due to the custom nature of web design and development projects, refunds will not be granted for services already rendered. This includes time spent on:
- Discovery and Strategy: Project planning, competitor analysis, and user experience (UX) research.
- Design and Development: Creation of mockups, coding, content integration, and testing.
- Revisions: Up to two rounds of revisions are included in our packages. Additional revisions may be subject to additional fees.
Project Cancellation
If you choose to cancel a project before it is completed, the following fees will apply:
- Discovery and Strategy: No fee will be charged if the project is canceled before this stage begins.
- Design and Development: A prorated fee will be charged based on the work completed at the time of cancellation.
Revision Policy
Bunkspace offers two rounds of revisions free of charge for each design stage. These revisions should focus on addressing feedback related to the originally approved design direction. Revisions that request entirely new design concepts or functionality may be subject to additional fees.
Eligibility for Refund
A full or partial refund may be considered in the following situations:
- Failure to Launch: If, due to a proven error on Bunkspace's part, the website cannot be launched as planned, a full refund may be issued.
- Significant Abweichung (Deviation): In the unlikely event that the final product deviates significantly from the originally approved design and functionality, and Bunkspace is unable to rectify the issue within a reasonable timeframe, a partial refund may be negotiated.
Dispute Resolution
Bunkspace is committed to open communication and resolving any concerns you may have. In the event of a dispute regarding the refund policy, we encourage you to contact us directly to discuss a solution.
Please Note: This refund policy applies to web design and development services only. For other services offered by Bunkspace, a separate refund policy may apply. We recommend that you review this policy thoroughly before engaging our services. If you have any questions, please don't hesitate to contact us.